How to Access your Delegated Sponsored Account

There are four different ways to access this account:
 

1. Through the Outlook Web Client:
   1. From a browser, log in with your Digital ID at outlook.utahtech.edu
   2. Then you will need to click on your profile picture in the top-right corner
   3. Click on “Open another mailbox” and type in the name of the account
2. Accessing a Shared Mailbox from a Mobile Device
   1. Download the Outlook Mobile App (available on iOS and Android).
   2. Sign in using your student or staff University account.
   3. Tap your profile photo in the upper left corner.
   4. Select “Add inbox," or hit the + button.
   5. Choose “Add Shared Mailbox.”
   6. Enter the delegated email address — for example: [email protected]
   7. The shared mailbox should now appear in your Outlook app.
3. Through the Outlook Desktop Client on Windows:
   1. The account will show up with in the next 5 minutes on the left-hand side of the client with the rest of your inboxes and folders
4. Through the Outlook Desktop Client on MacOS (New Outlook - modern interface with rounded buttons and simplified sidebar):
   1. Open Settings: Click Outlook in the top menu bar (Near the Apple icon) and select Settings... (or press Cmd + ,)
   2. Go to Accounts: Click on the Accounts icon.
   3. Add Shared Mailbox: Click the Delegation and Sharing button.
      1. Select the Shared With Me tab.
      2. Click the + (plus) icon.
   4. Search: Type the name or email address of the shared mailbox and select it from the list.
   5. Confirm: Click Add. The mailbox should appear in your sidebar under a "Shared with me" section or as a separate account tree.

Send As and Send on-behalf Access

Most sponsored accounts are set up with Send As access initially, but some users would like Send on-behalf access.

If that is the case, create a work order.

If you are receiving errors in your Inbox saying:

"This message could not be sent. You do not have the permission to send the message on behalf of the specified user."

"This message could not be sent. You do not have the permission to send the message as the specified user"

Log into https://sponsoredaccunts.utahtech.edu and make sure you added the person's Digital-ID to email address delegation. 

How to Manage Access to Delegate Access to Sponsored Accounts.

To get started:

• Click the "Delegate" button and you'll be presented with a new section called "Add Mailbox Access."
• In this section, you can:
  • Add a user by typing in their digital ID in the corresponding box.
  • View a list of users who currently have delegated access to the mailbox.
  • Remove permissions for a user if they no longer need access by clicking the "Remove" link.

If you have any questions or issues, please contact the Helpdesk.